Custom built windows
Guys were, on time, neat, efficient. Great job, couldn't be happier very professional
Wrong Size
I ordered 2 storm doors at 36” x83 3/4”. I ordered that size on purpose. I received 2 storm doors at 36” x 84”. When I called and told them they were too big, I was told to cut them with a hacksaw on site. I don’t understand why I had to cut 2 custom ordered doors on site with a hacksaw ? This is not what a custom made door company should be doing. I would highly recommend finding another company .
New roof
The team was on time, worked hard all day and did excellent job. Clean up crew were very conscientious and left yard in tip top shape! My neighbors are complimenting me on my beautiful new roof.
Windows and doors done perfectly
We were very happy with the work done and the men who did the work. They wasted no time and were very professional. They cleaned up after themselves and we appreciated all the good service.
What a waste of time
So my fiancé and my experience started with Tim the sale guy, he was great made learning about windows easy and fun. Then we moved on to getting the windows put in, that went okay they put the windows in, but since our windows were complicated the “custom” window frame on the inside didn’t fit properly which during the sale pitch they said it would look great. However it didn’t so then we decided that window molding would probably look better. So we brought that up to the guys that were doing the windows. He called his boss and well since the paperwork was already drawn up we couldn’t change it. Fun right. Well now we have windows that don’t fit properly nor look good on the inside, from the outside they look great. But it doesn’t stop there. While they were putting in the windows they put a hole in one of our kitchen window screens. Which thank goodness my fiancé got the window installers number and he came and fixed it right away. A few weeks to by and now the same kitchen window that the screen had a hole in it doesn’t lock. My fiancé called and scheduled them to come look at it
"Far Exceeded My Expectations"
I asked Custom Built to design a frame for a large half-round stained glass window that I wanted over my front door. The finished product has far exceeded my expectations. The stained glass is sandwiched between clear glass panes. It has never rattled from vibrations. Over the course of this winter there has been no air infiltration and there is no condensation within the internal window cavity or inside the house. The price was excellent, much less then I expected. I congratulate Scott and his crew for a superior product. Anyone needing a custom window would be well advised to contact Custom Built first.
Highly Recommend!
We didn’t make a note of the installer’s name, but he did a fantastic job at our recent installation. Seemingly never took a break, the new door looks fabulous, and the cleanup was very thorough. We would highly recommend your organization if anyone ever asks us! Thank you very much.
"I will tell everyone of my great experience."
I feel compelled to write to you regarding the installation of two picture windows this past Monday, November 4th. I did have another picture window installed last year with another company and I was not impressed with the installers at all. Initially they were late and it went downhill from there. Your company sent Dan to repair my front door, secure the binding on a half circle window and install the picture windows. I was truly impressed with the professionalism he displayed. He was on time, he made sure the furniture and rugs were covered, the care he took in moving the furniture, drapes and sheers, and informed me of possible loud noises. He was by far the most considerate installer I have ever known. He did run into some problems with one of the windows, both windows were installed when the house was built in the 1950’s. He asked for assistance and was concerned about having the job completed on time. What an asset he is to your company; you are truly blessed to have someone represent you with such consideration for your customers and pride in his workmanship. That is a quality that seems truly rare
"Everyone We Worked with was Terrific"
Thanks so much for the beautiful job you did with our windows. From sales to installation, everyone we worked with was terrific. You were happy to answer our many questions and the installation team was amazing. Our house looks beautiful both inside and out.
"Project Well Done"
We want to thank you for our experience with Custom Built. From the first time we walked into your showroom until the finished project was installed in our home we could not have been happier. Your patience while we changed our minds (about 100 times) was appreciated. The crew your company sent for the installation was very professional and good to work with. All the little things we asked for were completed without hesitation or complaints. The quality of the windows is what you promised, but the prize of the entire project is the new bay window. It is a show piece and you must come to see for yourself. Thank you everyone at Custom Built for a project well done.
Rhode Island ProEdge Remodeling
- 80 Meadow St, Warwick, RI 02886
- (401) 234-0313
